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Privacy Policy

  1. Why does Kool Zone collect and retain personal information?


Kool Zone collects, holds, uses, and discloses personal information for a number of purposes connected with our business operations,                which include:

  • Providing you with products and/or services requested;

  • Dealing with requests, inquiries, complaints, consumer guarantee or warranty claims, and other customer care related activities;

  • Marketing our products and services and providing advice on our products;

  • Developing and improving our products and services;

  • Payment processing;

  • Carrying out certain checks (for example, for our fraud or theft prevention processes, if you wish to open an account with us, obtain credit from us, pick-up goods in-store that have been ordered online);

  • Carrying out any activity in connection with a legal, governmental or regulatory requirement that we have to comply with, or in connection with legal proceedings, crime or fraud prevention, detection, or prosecution.


We may also use and disclose your personal information for other purposes related to those described above which would be reasonably expected by you. Documents (including hard copy documents and electronic documents such as emails) which coincidentally contain personal information will also be retained in accordance with Kool Zone’s normal document retention practices for accounting, legal and business purposes. 


Generally, you have no obligation to provide any personal information requested by us. However, if you choose not to do so where we require this information, we may not be able to provide you with the goods and services that you want.

          2. What personal information does Kool Zone collect?


The kinds of personal information we collect or which we may hold about you may include:

  • Your name;

  • Your address;

  • Your telephone number(s);

  • Your e-mail address;

  • Transaction information;

  • Your user name and password;

  • Information contained on identification documents (such as driving licenses)

  • Your user name for social networking sites that you use, to refer to, or in conjunction with, our goods and services;


          3. How does Kool Zone collect and hold your personal information?


We collect personal information in a number of ways including:

  • When you order goods or services from us (either online, in-store or over the telephone);

  • When you collect goods that you have ordered from us;

  • When you set up an account with us;

  • when you purchase certain products;

  • When you sell second-hand goods to us or buy second-hand goods from us;

  • When you provide us your details for customer care purposes;

  • When you submit an inquiry using one of our websites;

  • When you publicly comment about us on social media sites


Generally, Kool Zone will collect your personal information directly from you. However, Kool Zone also holds information, collected incidentally, concerning individuals who work for companies or organizations that have a business relationship with Kool Zone. Additionally, if you apply for a job with JB Hi-Fi, we may collect personal information about you from any third parties that you nominate as your referees in your application.


Kool Zone holds personal information in a number of ways, including:

  • As part of customer records and other electronic documents on which personal information is contained which are stored on our information technology systems and servers operated by third parties who provide services to us in connection with our business; and

  • By securely storing hard copy documents on which personal information is contained, at our various premises, and using third party document management and archiving services.




 Your data is stored through’s data storage, databases and general’s application. They store your data on a secure server behind a firewall. For more insight, you may also want to read Privacy Statement (

           5. Cookies


Like many websites, our Website may use "cookies" from time to time. Cookies are small text files that we transfer to your computer's hard drive through your web browser to enable our systems to recognize your browser and your log-in status. Cookies may also be used to record non-personal information such as the date, time or duration of your visit, or the pages accessed, for website administration, statistical and maintenance purposes. Any such information will be aggregated and not linked to particular individuals. The default settings of browsers like Internet Explorer usually allow cookies, but users can easily erase cookies from their hard-drive, block all cookies, or receive a warning before a cookie is stored. Please note that some parts of the Website may not function fully for users that disallow cookies.


          6. Sharing your personal information


Kool Zone will only use your personal information outside the use of our website for the use of postal/courier services to deliver your purchased items.

           7. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


           8. How to access, correct and update your personal information


You are able to access and change personal account information held by Kool Zone in the "My Account" area of our website. However, to change personal information provided to us via a third party in connection with the use of social media functionality (such Facebook or Google logins), you will need to update your details or privacy settings with that provider.


You may also ask us for a copy of any personal information about you that we hold or to correct any personal information about you, by contacting us either at email address:, telephone No: 03-341-7281.


          9. Changes to the Privacy Policy

We may change this privacy policy from time to time. Updated versions of this policy will be posted on our website.

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