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Terms and conditions

  1. Terms


These Terms (including our Privacy Policy and Return Policy apply to the use of our website ( (Website), including the use of the information and material contained on or accessed through this website or any linked website, purchases from our Website and participation in our database and promotions. Please read these Terms, our Privacy Policy and Returns Policy carefully. If you do not accept these Terms, our Privacy Policy and Returns Policy, you must not use our Website or purchase products from us. These Terms supersede any other agreement, terms or conditions (written or otherwise) included with any purchase order.

In these Terms the expressions us, we, our and Kool Zone are a reference to Hengyuan LTD T/A Kool Zone, reference to you is the Customer and the reference to Linked Website is a reference to a website that can be accessed through our Website.


   2. Order Acceptance Policy

When you place an order with us, you are making an offer to buy products. We will send you an email to confirm we have received and accept your order, which means a contract has been made between us. Payment is required for your order at the same time as placing the order.

Notwithstanding the above, in the event that products are no longer available or there is insufficient stock to fulfill your order, we will supply those products which are available and refund the balance of your payment (for products which we can not supply) to the account which it originated from. An email confirmation of the refund will be sent to your email address supplied when making the order.

We also reserve the right without liability to refuse and/or cancel any order (whether it has been confirmed or payment has been received) for any reason whatsoever. Upon cancellation of an order we will make all reasonable attempts to contact you using your details provided. All monies received will be refunded to the account which it originated from.


   3. Pricing

All prices listed on our website are in New Zealand dollars and are inclusive of Goods and Services Tax. If you are an overseas Customer the amount you are charged on your credit card for products may vary according to the currency conversion on the day of your purchase or the date of the charge to your credit card.

All prices are correct at the time of publication, however, we reserve the right to change prices at any time without notice. If this should happen after we have accepted your order, we will contact you prior to processing your order.

In addition to the price for products, delivery charges may incur at the checkout when completing your order. If products are being sent overseas there may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total.


Prices may differ between our online store and in-store prices.


We reserve the right without liability to withdraw any products from sale without notice, for any reason.


   3. Payment Options

We accept payment from the following options: Visa, MasterCard and Online Transfer.


   4. Delivery

Please visit the Shipment and Delivery for full informations.

   5. Return, Warranties and Repairs

We will honor our obligations under the Consumer Guarantees Act 1993. Please visit the Return Policy for full details on the return process.

   6. Errors and Omissions

We endeavor to ensure all information on our Website is accurate, however, errors and omissions may occur. We cannot, and do not, represent or warrant the accuracy, adequacy, completeness of information on this Website or that it is up to date. For example (but without limitation):

  • prices and colours of products may change, and all products are subject to availability;

  • variations to products may occur from time to time.

In the event of an error (including if a product is listed at an incorrect price or with incorrect information), we reserve the right, without liability, to refuse or cancel any orders. We do not accept any liability (direct or indirect) for any loss or damage which may directly or indirectly result from any advice, information or omission whether negligent or otherwise, contained on this Website.

   7. Links

This Website may contain links to other sites on the Internet that are owned and operated by third parties. The Linked Websites are provided as a convenience for you and do not imply that we endorse, check or approve of the third party sites. Kool Zone is not responsible for the operation of or content located on or through any such Linked Websites.


   8. Promotions

  • Promotions and discounts (collectively "Promotions") are valid for the time specified in the terms and conditions of those promotions for online purchases of merchandise only and may only be used once unless otherwise stated.

  • Promotions designed to be a "once-off" promotion must be used in its entirety in a single purchase. Any amounts not redeemed in the applicable purchase will be forfeited. Promotions cannot be combined with other promotions.

  • Promotions cannot be applied to pay for gift certificates, shipping, GST or duties or similar services.

  • Promotions cannot be applied retrospectively to orders already placed or to orders that have been adjusted.

  • For promotions where you must buy 1 (or more) product(s) to obtain a reduction on the second (additional) product(s), the discount will be applied at checkout to the lower priced item.

  • If merchandise was purchased with a Promotion and subsequently returned, you will be issued a credit or refund at the price actually paid for the product and, if the Promotion has expired, it cannot then be applied to a replacement or future order. For example, if you receive 30% discount and you return a product, you will only be refunded the amount which you actually paid, not the full price for the item.

  • If you return a gift that was purchased with a Promotion and the Promotion has expired, you cannot apply the expired Promotion to a replacement or future order.

  • Promotional items are available only while supplies last; Kool Zone does not issue rain checks for out of stock products.


  • Kool Zone can, at its sole discretion, extend or terminate a Promotion at any time.

  • Kool Zone has no obligation to advise an entrant of an incomplete or incorrect entry.

   8. Colour Representation

Whilst we try and ensure all details and descriptions which appear on the website are accurate, color descriptions are a representation only. The reproduction of the color is as accurate as the photographic and production process will reasonably allow and we have made every effort to display an accurate representation of each product's color. However, factors such as lighting, contrast and monitor display can cause the photo to look different from the actual product, this is not indicative of any product quality issues.

   8. Disclaimer

  • Limitation of liability: Notwithstanding any other provisions in these Terms, to the maximum extent permitted by law, we do not accept responsibility, and we are not liable, for any loss or damage, however, caused (including through negligence), which you may directly or indirectly suffer in connection with your use of this Website or any Linked Website.

  • Warranties: Notwithstanding any other provisions in these Terms, to the extent permitted by law, any condition or warranty which would otherwise be implied into these Terms is hereby excluded. Where legislation implies any condition or warranty, and that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition or warranty, that condition or warranty will be deemed included but our liability will be limited for a breach of that condition or warranty to the supplying of the products again where such legislation gives us that right.

  • Specific warnings: You must ensure that your access to and use of this Website or any Linked Website is not illegal or prohibited by laws which apply to you.

  • You must take your own precautions to ensure that the process which you employ for accessing this Website or any Linked Website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. We do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this Website or any Linked Website.


  • Indemnity: You indemnify us and our officers and employees against any claim by a third party or any loss, costs, damages, expenses (including all legal costs and expenses incurred on a solicitor/own client basis) we incur and all actions, suits, claims, demands and other proceedings whatsoever or howsoever made or brought against us, as a consequence of: (a) your breach of these Terms; (b) your use of your hyperlinks to our Website; or (c) your use of this Website or any information or material which is made available to you through this Website.

   9. Privacy

Please refer to our Privacy Policy.


   10. Prohibitions

You must not:

  • attempt to or otherwise, damage, interfere with or introduce anything (including a virus) to this Website or any network or system underlying or connected to this Website, or act in any other way that compromises this website or any network or system underlying or connected to them;

  • use this Website or any information or other material from this Website, for any commercial purposes.

   11. Jurisdiction

These Terms and this Website are governed by, and are to be interpreted in accordance with, the laws of New Zealand.


   12. Changes to these Terms

We reserve the right to alter, modify or update these Terms at any time, and it is your responsibility to monitor our website for changes. Accordingly, while these Terms apply to this order, please do not assume the same terms will apply to future orders. You can view the most current version of these Terms at any time on our website.

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