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Phone/ laptop rEPAIR POLICY

   1.  Limited warranty 


Koolzone will provide 90 days warranty on all specific repair done. If the same fault repeats more than three times after being repair, and we are not able to fix it. We will give customer a full refund, but the inspection fee is NOT REFUNDABLE under any circumstances as actual inspection had been conducted.


What the warranty does not cover:

  • Any product on which the serial number has been defaced, modified or removed.

  • Damage, deterioration or malfunction resulting from: Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.

  • Repair or attempted repair by anyone not authorized by Koolzone.

  • Damage to or loss of any programs, data or removable storage media.

  • Software or data loss occurring during repair or replacement.

  • Any damage of the product due to shipment.

  • Removal or installation of the product.

  • Causes external to the product, such as electric power fluctuations or failure.

  • Normal wear and tear.

  • Failure of owner to perform periodic product maintenance

  • Any other cause which does not relate to a product defect.

   2.  Loss of Data

Please be aware that part of the test and repair procedure for mobile phones may require upgrading the unit's software and/or the replacement of components that store data, settings and other content or contact information. Whether to upgrade any software or replace any component in the test and repair process is extremely at the discretion of Koolzone unless specifically instructed otherwise in writing by the customer.

Any instruction NOT to delete data must be in writing on the Service Request Form and signed by the customer.

Koolzone cannot accept responsibility for any such of data loss should it occur during the test and repair procedure, nor for any consequential personal or business loss including goodwill or wasted expenditure or any indirect or consequential loss.


   3.  Water damaged devices

Due to the unpredictable nature of liquid damaged electronics, there are no warranties, either express or implied, on any liquid damage repairs or parts used while repairing the device. Liquid damage is progressive. Even if the device leaves the facility working, since it has been liquid damage, there is a possibility the phone could again suffer total failure at any time. This is not common but is a possibility. Once it leaves our facility in working order, we are not responsible for any further damage incurred. Any issues that arise once the device leaves our facility and is returned to the customer are considered new and separate from any prior repair.

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